Privacy Policy

Lobster Creative Ltd respects your privacy and is committed to protecting your personal information. This policy explains what information we may collect, why we collect it and how we use and protect it.

Lobster Creative Ltd is a UK-based creative production company.

For the purposes of UK data protection law, Lobster Creative Ltd is the data controller responsible for the personal information covered by this policy.

If you have any questions about how we use your personal information, you can contact us at hello@lobstercreative.com.

The personal information we collect depends on our relationship with you. This may include:
your name;

company and job title;
email address and telephone number;
postal or business address;
information you provide when contacting or working with us;
payment and bank details where we need to make or receive payments;
information required to engage crew, freelancers, suppliers or talent;
information required to manage contracts, productions and projects; and
technical information generated when you use our website, including information collected through cookies and similar technologies.

We only collect information that we reasonably need for our business activities.

We may use your personal information to:
communicate with you about enquiries, projects and potential work;
provide our creative and production services;
manage our relationships with clients, agencies, suppliers, crew, freelancers and talent;
enter into and manage contracts;
process invoices and payments;
plan, manage and deliver productions;
maintain appropriate business, accounting and legal records;
comply with our legal and regulatory obligations;
protect our business and prevent fraud or misuse; and
keep in touch with existing and prospective clients and industry contacts where appropriate.

Under UK data protection law, we must have a lawful basis for using personal information.
Depending on the circumstances, we may rely on:

Contract – where we need to use your information to enter into or perform a contract with you.
Legal obligation – where we need to retain or use information to comply with our legal, tax, accounting or regulatory obligations.
Legitimate interests – where using your information is reasonably necessary to operate and develop our business, manage our professional relationships, respond to enquiries, deliver projects or protect our business, provided those interests are not overridden by your rights and interests.
Consent – where we specifically ask you for permission to use your information for a particular purpose. Where we rely on consent, you can withdraw it at any time.

We do not sell your personal information.

Where necessary, we may share information with trusted third parties involved in running our business or delivering a production, including clients, agencies, production partners, professional advisers, accountants, insurers, IT and software providers, payment providers and other suppliers.

We may also disclose information where required by law.

Where third parties process personal information on our behalf, we expect them to handle it appropriately and securely.

Some of the services and suppliers we use may process information outside the UK. Where this happens, we take appropriate steps to ensure personal information receives an appropriate level of protection in accordance with applicable data protection law.

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, tax, contractual and insurance requirements.

Retention periods therefore vary depending on the type of information and our relationship with you. When information is no longer required, we will delete it or securely dispose of it where appropriate.

Depending on the circumstances, you may have the right to:

ask us for a copy of the personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete your personal information;
ask us to restrict how we use your information;
object to our use of your personal information;
request the transfer of certain information; and
withdraw your consent where we rely on consent.

You have the right to object to processing based on our legitimate interests and to object to the use of your personal information for direct marketing.
If you would like to exercise any of these rights, please contact hello@lobstercreative.com.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, if you are unhappy with how we have handled your personal information.

Our website may use cookies and similar technologies. You can find more information about these in our separate Cookie Policy.

Unless otherwise stated, the content on this website, including text, images, graphics, design and other materials, is owned by or licensed to Lobster Creative Ltd and is protected by copyright and other intellectual property rights.

Film, photography and other creative work featured on this website may be owned by Lobster Creative Ltd, our clients or other third-party rights holders and is displayed with permission.

Content from this website may not be copied, reproduced, distributed or used for commercial purposes without permission from Lobster Creative Ltd or the relevant rights holder.

For enquiries regarding the use of any content featured on this website, please contact hello@lobstercreative.com.

We may update this policy from time to time to reflect changes to our business, website or legal obligations. The latest version will always be available on our website.

Lobster Creative Ltd

Email: hello@lobstercreative.com